Unfortunately, as all of our products are personalised and made to order, we are unable to offer refunds on purchases.


If you make a purchase by accident or wish to cancel, please contact us immediately via email at

All cancellation emails must be received within 1 hour of purchase to claim a full refund as we can not cancel the order once it is going through the processing stage.

Any orders cancelled after the 1-hour time frame will be non-refundable.


If you receive incorrect, faulty or damaged orders, please contact us within 3 days of the delivery receipt and we will try our best to rectify the issue.

If you have any questions or have an issue with your order, please contact us as soon as possible.


Once you have ordered and submitted your personalisation, our designer will create your design digitally before it goes to print - these are called proofs.

A copy of the artwork proofs will be delivered to the email address you use to place the order, so please make sure you have access to it. We will need a written email response to confirm you are happy with the design before it is sent for printing.

The Ivy Collection take no responsibility for mistakes or errors once the design has been accepted by the customer and no refunds can be given.


All bespoke orders incur a £70 bespoke order fee for the development process and the time it takes to create your designs. The bespoke fee will be charged prior to your work being started. Once you are happy with the design a quote for your required stationery will be put together to reflect what items you require. Bespoke fees are non-refundable.

If you require help or have any questions regarding returns, please send us an email here.