Refund policy

You can always contact us for any return question at theivycollectionuk@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Our products cannot be returned due to them being custom products (made to order, bespoke or personalised items).Please get in touch if you have questions or concerns about your specific item.

Refunds
If applicable, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theivycollectionuk@gmail.com.